No custom work will be allowed for a return unless a mistake was made on behalf of Black Stitches.
To return a Black Stitches product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at EmbroideryBlackStitch@gmail.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number once received, must be written in a conspicuous place on the outside of the return parcel.
No returns will be accepted after 30 days of receipt of purchase, including custom pieces. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like-new condition to be eligible for return. Personalized garments are not returnable unless due to manufacturing defect.
Returns for refund: must be made within 30 days of receipt of purchase if NOT a custom order.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase if NOT a custom order.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Send the package to:
Black Stitches - Returns
14603 Wern Way
Laurel MD 20707
What happens when I place my LOGO order?
1. Immediate Confirmation Email: Immediately after placing your order, you will receive an automated email confirmation with your order number.
2. Initial Email: Within 1-2 business days, your assigned customer service representative will reach out to confirm your logo colors, location ( either right or left only), and desired decoration method. We will ask for a PDF file of your desired logo design if you already have one; if not we will further discuss what image you would like to proceed. We will also verify whether you have a firm deadline for the order.
3. Digital Proof Emailed to You: Within 3 to 5 business days, you will receive a proof via email of your digitized logo/ custom design.
4. Proof Approved by You: You must approve your logo proof within 24 hours to keep your order on schedule! Edits to the logo or custom design, or delays to the approval, will likely cause delays to your order ship date. We will not process your order until we hear back from you,
5. Production: Once the logo is approved, the order will go into production!
6. Order Ships: Our standard lead times from when the order is placed until it ships out of our facility is 10 business days. You will receive an email with your tracking number once it leaves our warehouse. Ground Shipping typically takes 3 to 5 days for delivery (on top of the 10 business days to process your order). Expedited shipping is also available for a fee.
What is included in the price if I already have a logo with a PDF file?
The embroidery SET UP is free for embroidery on one location (left side or right side). If you request an extra location, you will be charged an extra $6 per logo plus $40 for the second logo set-up fee.
What is included in the price if I do not have a logo and I want one?
You will be charged $80 to have your logo created and digitized. You will then have a PDF file of your logo for your personal use while we use the digitized version for the embroidery purpose.